FAQ

Frequently Asked Questions

What is your minimum order quantity (MOQ)?

Standard MOQ is 50 pieces per style per color. Many brands test 5 prints at 250 total units instead of the 1,500+ units many generalist factories require.

How long does sampling take?

Custom print sampling usually takes 10–15 days after artwork and fabric direction are confirmed.

How long is bulk production?

Bulk production is typically 30–35 days after sample approval.

How do I start a project with Aloha & Co?

Browse the 64+ base styles, choose a category, then send your artwork, references, or tech pack. We confirm fabric, print method, quote, sample fee, and production path before sampling begins.

Can I develop fully custom designs?

Yes. You can start from base styles or develop custom pieces. Our in-house designers support repeat artwork, print scaling, color matching, labels, trims, and packaging.

What are your payment terms?

Standard terms are 30% deposit to begin bulk production and 70% before shipment. Sample and pattern fees are refundable against the approved bulk order for that style.

What are sample and pattern fees?

Sample fee is $50/pc and pattern fee is $50/design. Both are refundable on bulk when the style moves forward.

Do you ship FOB, CIF, and DDP?

Yes. We support FOB and CIF if you have your own freight partner. DDP is recommended when you want one landed quote with tariff, customs, and door-to-door delivery included.

Where are your teams based?

Client operations are in Toronto, Canada. Design, sourcing, and production teams work from Shaoxing, China, near China Textile City. The dual-timezone setup helps us respond within 24 hours.

How are my designs protected?

Your custom artwork and tech packs remain confidential. We can sign an NDA, and exclusive custom prints are not sold to other clients.